Delivery and Returns

We hope you are happy with your purchase, however if you are not totally satisfied you can return your goods within 30 days of receipt for a full refund or exchange, providing you have contacted us within 14 days of receiving your order.

Please email returns@wildeiris.com to arrange the return delivery stating:

• • Your name
• • Order number
• • Code and size of the product you wish to return i.e. BWLEOSLEEP (this can be found on the product tag)
• • The reason for return and if you would like to have an exchange

Returned items must be in the original packaging and with the labelling attached (undamaged, unwashed and unworn) for a refund or exchange. Please note we can only accept back whole items, sets are considered as one piece and cannot be partially returned.

If approved, a full refund (excluding the original delivery charge) will be processed and a credit will automatically be applied to your credit card or original method of payment. Please allow 7-10 days from receipt of parcel before the refund is completed. However, returns that do not meet our policy may not be accepted and will be sent back to the customer.

If you have entered the address incorrectly we will not be responsible for the cost of postage to re-send any items. However, if you realise you have made an error with the address please contact us ASAP and we will do our best to amend it for you providing your order has not been dispatched.

It is the responsibility of the customer to ensure that we receive the returned items and we recommend that you obtain a proof of postage or use a signed for service. The cost of returning the item to us is your responsibility.

We cannot be held responsible for interest charges made by a credit card company whilst waiting for returns to be refunded to your card.